Frequently Asked Questions

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

An eSIM serves as a digital SIM that permits the activation of a cellular plan offered by your provider, eliminating the need for a physical nano-SIM card.

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

Activating your eSIM involves a straightforward process that includes the following three steps: 1) Select your destination 2) Choose a suitable data plan 3) Scan the QR code using your phone.

It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.

While a physical SIM is a tiny chip that needs insertion into your phone, an eSIM is a digital alternative that facilitates the activation of a cellular plan from your provider without requiring a physical nano-SIM card.

If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.

Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.

To check if your device supports eSIM, you can refer to our list of supported phones on the eSIM compatibility page.

Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.

You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.